A simpler way to understand OTC
Feel good about everyday care.
Your health benefits can go further than you think. Get to know your OTC benefit and discover the essentials that may be covered by your plan.
Care, made simpler.Small essentials can make a meaningful difference in your day.
01 Understand your benefit02 Discover everyday essentials03 Shop with more confidence
Your guide to OTC benefits.
Explore practical guides to understanding your card and making informed choices about your benefits.
Browse the guides ↗The everyday essentials
Good care starts here.
From your medicine cabinet to your daily routine, explore common categories that may be included in an OTC benefit.
Personal care
Thoughtful essentials for the routines that help you feel your best.
Check eligibility ↗Categories are examples, not a guarantee of coverage. Eligible products, brands, and retailers depend on your specific health plan.
A benefit worth knowing
A little more support for the everyday.
Some health plans provide an allowance for eligible over-the-counter health and wellness items. If your plan includes an OTC Network card, you may be able to use it at participating retailers or online, depending on your plan.
Learn about the OTC Network ↗01
Make your allowance countYour plan determines your benefit amount, schedule, and what happens to unused funds.
02
Find products for your routineEligible items can include first aid supplies and over-the-counter medicines.
03
Shop where your plan allowsParticipating stores and online options vary. Check your plan before you shop.
Your benefit, in three steps
Simple from the start.
A few minutes of preparation can make your next shopping trip a little easier.
STEP 01
Get to know your plan.
Review your plan materials or call the number on the back of your card to understand your allowance and any activation requirements.
STEP 02
Check before you shop.
Use your member portal or OTC Network app to look up your balance, eligible products, and participating retailers.
STEP 03
Choose your essentials.
Shop eligible items at a participating retailer. Your plan's rules determine how and where your card can be used.
Ready when you are
Visit My Benefits Center ↗Take the next step for your health.
Find your plan-specific benefit details at My Benefits Center.
Good to know
Questions, answered.
The details can feel complicated. Start with the basics, then check with your plan for answers specific to you.
What is an OTC benefit?
Some health plans offer an allowance to purchase eligible over-the-counter health and wellness products. The amount and covered items are set by your plan.
What can I buy with my card?
Examples may include bandages, pain relief products, and cold and flu supplies. Specific eligibility varies by plan and product; check your member portal before purchasing.
Where can I use my card?
Participating retailers and online shopping options depend on your plan. Check My Benefits Center, the OTC Network app, or call the number on your card.
Does my balance roll over?
Rules differ by plan. Review your benefit documents or contact your health plan to learn when your funds expire or renew.